Cancellation & Refund Policy
Our transparent and fair approach to refunds for all digital transactions.
Last updated on 14-07-2026 00:01:16
BILLSAVE DIGITAL SERVICES believes in helping its customers as far as possible and has therefore a transparent and fair cancellation and refund policy for all digital transactions.
1. Nature of Service
Billsave provides instant digital services such as Mobile Recharge, DTH Recharge, Utility Bill Payments and Wallet Top-ups. Once a transaction is successfully processed, it cannot be cancelled.
2. Cancellation Policy
- Cancellations are allowed only if the transaction is still pending or failed.
- Once a recharge/payment is successful, it cannot be cancelled.
- Users must raise a request immediately for stuck or failed transactions.
3. Refund Policy
| Case | Refund |
|---|---|
| Amount debited but recharge failed | Full Refund |
| Duplicate payment | Full Refund |
| Successful recharge | No Refund |
4. Refund Timeframe
Approved refunds will be processed within 6–8 working days and credited back to the original payment method or Billsave wallet.
5. How to Request a Refund
You can raise a ticket from your Billsave account or contact us with your transaction ID.
6. Contact Us
Email: musaraforg@gmail.com
Phone: 8099459245